Do you want to take the next step in your security or operations career?

Come to Titan Security Group, one of the fastest-growing privately-held security services providers in the country. We’re small enough that you can make a real impact, but big enough that we can provide security at iconic locations like Willis Tower and Millennium Park. Visit us at https://titan-security.com/careers/ to learn more!

We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts in Green Bay / Wausau areas in WI. The position will report to a Portfolio Manager or Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned at their accounts. MUST HAVE AT LEAST 2 YEARS OF MANAGERIAL EXPERIENCE TO BE CONSIDERED FOR THIS ROLE.

Responsibilities for Field Operations Managers include but are not limited to:
• Train team members in customer service, and complete quality assurance and compliance procedures and documentation
• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation
• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations
• Respond to any escalated security issues or emergency situations appropriately
• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.
• Work a flexible schedule to meet the needs of the business which includes weekends.
• Other duties as assigned

Required Qualifications of Field Operations Managers:
• Must be at least 21 years of age.
• High School diploma or general education degree (GED)
• 2 years experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather
• Proficiency with Microsoft Office software

Preferred Qualifications of Field Operations Managers:
• Bi-lingual considered a plus.

Pay and Benefits for Field Operations Managers:
• $27.00 / hour based on experience
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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