What services does Titan Security Group provide?
Titan Security Group provides customized security staffing, mobile patrols, remote security services, event staffing, and off-duty law enforcement services. We also offer hospitality and concierge programs, security consulting, assessments, and emergency planning. Our approach brings together services suited to your organization’s security needs and day-to-day operations.
What types of businesses and properties does Titan serve?
Titan provides security services for commercial real estate, residential properties, retail centers, mixed-use facilities, industrial and manufacturing sites, government and civic organizations, healthcare, education, financial institutions, and distribution and logistics operations. We work with each client to determine the appropriate security staffing for their property and its daily operations.
Does Titan provide security services in Chicago and other markets?
Titan provides security services in Chicagoland, the Detroit metro area, and other markets across the United States. Our capabilities extend beyond our existing office locations, and we can work with organizations to develop security coverage in new markets. Contact our team to discuss your property’s location or security needs across multiple sites.
How does Titan identify gaps in an existing security program?
Titan’s in-house security team conducts physical security assessments to identify gaps in an existing program. We examine a property’s threats, vulnerabilities, policies, procedures, and security systems. Our team can also review the scope of work and vendor service agreements, then provide recommendations to address identified weaknesses.
Can Titan provide mobile patrols instead of full-time on-site security?
Yes. Titan offers mobile patrol stops for properties where full-time security staffing may be cost-prohibitive. Officers conduct scheduled or random visits to inspect designated interior or exterior areas. Patrol checkpoints can be customized to the property, with field inspection reporting available as part of the service.
How do Titan’s remote security services work?
Titan's remote security services are supported by our 24/7 Security Operations Center, which monitors activity detected by cameras and other security systems. When an event is detected, our team can respond according to the property's security program. Remote monitoring can also work alongside on-site security personnel, with incident notifications and reporting available as part of the service.
What is Titan’s Security Operations Center, and when is it available?
Titan’s Security Operations Center, or SOC, provides a central support point for clients and staff. Operators receive inbound calls 24 hours a day, seven days a week, including weekends and national holidays. The SOC also supports Titan’s remote security monitoring services.
How does Titan handle officer absences or additional staffing needs?
Titan has dedicated Scheduling Managers whose primary responsibility is filling officer absences and coordinating coverage. They work with our cross-trained, on-call security officers to address backup and fill-in staffing needs. This support structure helps maintain coverage when an officer is unavailable or a property needs additional personnel.
What security services does Titan offer for events?
Titan provides event security staffing for concerts, conventions, VIP gatherings, and political and entertainment events. Our team works with organizers to identify potential threats and plan appropriate security measures. Depending on the event, services may include attendee screening or crowd control. We also work with organizers to determine how many security officers will be needed.
When should an organization consider off-duty law enforcement services?
Off-duty law enforcement services may be useful for situations that require additional security, such as sensitive employee terminations or events with heightened safety concerns. Titan's program is led by former law enforcement officials and provides access to experienced armed personnel. Officers are available for short-notice requests or longer-term assignments, with different uniform options depending on the situation.
How are Titan’s concierge and door staff services different from security staffing?
Titan Hospitality focuses on creating a welcoming experience for people entering and using a property. Our door staff and front desk representatives assist with daily interactions, while security personnel focus on maintaining a safe environment. We also offer building ambassador programs and customer experience training to help properties provide a higher level of service.
Can Titan help develop an emergency plan for our building?
Yes. Titan offers customizable, all-hazard emergency planning services through its consulting team. These services help organizations assess emergency preparedness and develop plans suited to their needs. Titan also offers training and interactive exercises that can support staff and tenant preparedness.
Does Titan offer security and safety training for building staff and tenants?
Yes. Titan provides online and in-person training for building staff and tenants. Topics include access control, verbal de-escalation, emergency response, workplace violence, and fire and life safety. Offerings also include evacuation drills, tabletop discussions, and courses supporting certifications such as CPR/AED and first aid.
Can Titan evaluate our existing cameras and access control systems?
Yes. Titan offers electronic security assessments to review your property's existing cameras and access control systems. Our team evaluates how well the equipment is performing and identifies potential maintenance concerns. We can also recommend system upgrades or improvements to how your security technology works together, with itemized cost estimates for the proposed changes.
How much do Titan’s security services cost, and how do I request a proposal?
Security costs vary depending on the type of coverage your property needs and how often officers are required on-site. If you're interested in working with Titan, give us a call at 312.902.3400 or fill out the contact form on our website. Tell us a little about your property and what you're looking for, and our team can help you explore your options.